1. Customer – an entity that uses the Online Store, to which Electronic Services may be provided in accordance with the Regulations and legal provisions, including the entity that places the Order via the Store;

2. Consumer – a natural person who performs a legal transaction with the Seller not directly related to its business or professional activity;

3. User – The customer who has registered on the Store’s website;

4. Privacy Policy – a collection of information on the rules for the processing of personal data by the Seller available on the Store’s website;

5. Terms and Conditions – this set of regulations and rules governing the use of the Online Store, including the placing of Orders and the provision of Electronic Services as part of the Online Store.

6. Online Store / Store – a website run by the Seller and available at www.kindaj.com, through which you can, i.a. place Orders;

7. Seller – ebiton24 Spółka z ograniczoną odpowiedzialnością based in Gorzów (adres: ul. Nowowiejska 36A, 32-660 Gorzów, poczta Chełmek) company number 5492452459, REGON 381351158 kept by the District Court for Kraków Śródmieście in Krakow Wydział XII Gospodarczy KRS under KRS number 0000749408, with share capital of 50.000,00 zł.

8. Sales contract – a contract for the sale of Products available in the Store at a distance concluded between the Seller and the Customer, on the terms set out in the Regulations;

9. Electronic Service – the provision of electronic services within the meaning of the Act of 18 July 2002. on the provision of electronic services (Dz. U. z 2002 r. Nr 144, poz. 1204 z późn. zm.), by the Seller to the Customer via the Online Store;

10. Working days – days of the week from Monday to Friday, excluding public holidays in the hours: 8:00 – 16:00;

11. Product – products presented on the Store’s website;

12. Order – Customer’s declaration of intent, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type, number of Products, method of payment, method of delivery.

13. Digital content – means data produced and delivered in digital form (e.g. e-books).

1. These Regulations define the rules for using the Online Store, placing Orders for Products available in the Online Store, delivering the ordered Products, paying for the purchased Products, the Customer’s right to withdraw from the contract and the rules for making complaints about the purchased Product, and also define the terms and conditions of the Seller’s provision of electronic services.

2. Seller’s mailing address: ebiton24 Spółka z ograniczoną odpowiedzialnością based in Gorzów (address: ul. Nowowiejska 36A, 32-660 Gorzów, poczta Chełmek);

3. The Online Store service is available to the Store’s customers only on Working Days.

4. The Seller reserves the right to carry out maintenance works on the ICT system that may cause difficulties or prevent customers from using the services. The estimated time and date of work will be announced on the Store’s website. The estimated time and date of work will be announced on the Store’s website.

5. The technical requirements for the proper functioning of the ICT system used by the Store are: connection to the Internet, a web browser, an active e-mail account.

1. The customer may register for free in the store by creating an individual account for the customer. For this purpose, the Customer should complete the registration form available on the Store’s website and send it electronically to the Seller.

2. The condition for registration in the Online Store is to provide true data indicated in the appropriate registration form and the User to read the provisions of the Terms & Conditions and the content of the Privacy Policy and their acceptance.

3. Upon registration in the Online Store, an individual account is created, which results in granting the registered person the User status.

4. An individual account includes, i.a. User’s data provided by him in the registration form, history and details of orders made in the Online Store.

5. Customer registration in the Store is optional. To place an Order without registration, the Customer is obliged to complete the form available in the “Buy as a guest” tab, which will appear after placing the selected Products in the “Cart” and proceeding to placing the Order.

6. Providing personal data by the Customer is voluntary, however, it is necessary for the submission and implementation of the Order, registration in the Store and use of certain Electronic Services. Providing personal data that is not marked as obligatory is voluntary and is not necessary to place an Order.

7. After registration, the User may log in to the Store at any time using the data provided during registration.

8. A user who has his own account in the Store, after logging in, can modify his data provided during registration, as well as view the history of orders and payments.

9. The User is not allowed to use the accounts of other Users and provide other people with the possibility of using the account.

10. Only the User whose data was provided during the registration procedure is authorized to use an individual account.

11. The customer declares that the data provided in the registration form or in the case of placing an Order as a guest, are true and do not infringe the rights of third parties.

12. The Seller may also provide Customers with other Electronic Services. Detailed terms and conditions of other available Electronic Services are posted on the Store’s website.

13. The Seller may terminate the contract for the provision of services available in the Online Store, i.a. account management service for important reasons, including the Customer’s use of the Store in a manner that violates the law or the Regulations, violates the rights of third parties or decency, uses the Store in a manner that disrupts its operation or posting prohibited content.

1. In order to conclude a Sales Agreement via the Store, an Order must be placed in accordance with the instructions on the Store’s website.

2. The customer may place an order via the Store’s website 24 hours a day, 7 days a week.

3. The condition for placing an Order in the Store is to read and accept the provisions of the Terms & Conditions and the content of the Store’s Privacy Policy. Confirmation and acceptance of the above information takes place before the finalization of the Order. Failure to read and accept the provisions of the Regulations and the content of the Store’s Privacy Policy prevents the finalization of the Order and, as a result, the use of the possibility of purchasing Products in the Online Store.

4. The Customer orders Products available in the Store by adding them to the “Cart”.

5. After the Customer has filled in all the required fields, a summary of the placed Order will be displayed, containing a description of the selected Products, their price and delivery costs.

6. The Customer will be able to choose one of the payment methods available on the Store’s website. Information on payment methods is available on the Store’s website in the “shipping & payment” tab.

7. In the event that the Customer breaches any of the provisions of the Regulations, and in particular in the absence of providing the data necessary to complete the Order, the order will not be processed.

8. The order may be canceled at any stage of placing the Order, until you click the “Buy and pay” field. Cancellation of the Order takes place by ceasing to go through the next steps and leaving the subpage through which the Order is placed. An order whose submission process will not be completed by the customer will not be completed.

9. The conclusion of the Sales Agreement takes place at the time of confirmation of placing the Order by the Seller. Confirmation of placing the Order takes place by sending the Customer an appropriate e-mail to the e-mail address provided by the Customer.

10. After placing the Order, the Customer will also receive an automatic e-mail to the e-mail address provided, informing about the implementation of the Order.

11. The Seller may contact the Customer at the e-mail address provided by the Customer or by phone, at the telephone number provided by the Customer, in order to clarify any doubts regarding the placed Order or in other matters related to the implementation of the Order.

12. Information about the Products provided on the Store’s website constitutes an invitation to Customers to submit offers to conclude a Sales Agreement. The Order placed by the Customer is treated as an offer to purchase the Products offered in the Store. The conclusion of the Sales Agreement with the Customer takes place at the time of confirmation of the order by the Seller or in the event of actual execution of the Order by the Seller.

13. If the Customer who is a Consumer submitted a declaration of resignation from the conclusion of the Sales Agreement before the Seller accepted his offer, the offer ceases to be binding for the Consumer.

14. In exceptional situations, e.g. in the event that a given Product is out of stock or the Order cannot be processed for any other reason, the Customer will be informed by e-mail or by phone about problems with the implementation of the Order and possible solutions.

1. The prices of Products posted on the Store’s website are given in Polish zlotys or in Euro.

2. The prices of goods do not include delivery costs. Delivery costs are specified on the Store’s website in the “Shipping & payments” tab. In addition, the delivery costs will be indicated before placing the Order.

3. The binding and final price of the Products is the price displayed at the time of the summary of the Order placed by the Customer.

4. Information on the Product price, features and essential properties of the Product are available on the Store’s website and are placed next to the presented Product.

5. Each purchase made by the Customer is confirmed by sending a document confirming the purchase via e-mail to the e-mail address provided by the Customer.

6. The Seller reserves the right to change the prices of Products in the Online Store, introduce new Products for sale, carry out and cancel promotional campaigns on the Online Store websites, or make changes to them in accordance with applicable law.

1. The seller may provide discount codes (coupons) that are issued only as part of promotions or advertising campaigns, have a specified period of validity and cannot be purchased by purchasing them.

2. Discount codes can only be used at a specific time and within one Order. Certain Products may be excluded from taking advantage of the promotion. Discount codes may be subject to a minimum purchase value.

3. The price of the Product cannot be lower than the amount of the discount code. In the event of a difference between the value of the discount code and the value of the purchased Product, the difference may be compensated by an additional payment by the Buyer.

4. The discount code is non-refundable and cannot be paid out in cash.

5. The discount code can only be used before the completion of the Order process. Later use of the discount code is not possible. In the absence of other information available on the Online Store website, several discount codes cannot be combined.

6. If you use a discount code during the purchase and then withdraw from the contract, the discount code used is not refundable and does not regain its validity.

7. Detailed terms and conditions of available discounts and promotions are included in separate provisions for individual promotional campaigns available on the Online Store website.

1. For an order made in the Store, the Customer may pay in the manner indicated on the Store’s website in the “shipping and payment” tab.

2. Delivery of Products is possible only within the territory of the European Union and takes place to the address indicated by the Customer when placing the Order.

3. The ordered Product is delivered to the Customer via a courier company to the address indicated by the Customer.

4. The customer is obliged to check the delivered parcel in the presence of the courier. In the event of a loss or damage to the shipment, the Customer has the right to demand that the supplier’s employee draw up the appropriate protocol.

5. Delivery costs and detailed payment terms are available in the “shipping and payment” tab.

6. The shipping cost is also given when placing the order.

1. The consumer may withdraw from the Sales Agreement for the Product purchased in the Online Store without giving any reason by submitting a relevant statement within 30 days.

2. The deadline for withdrawing from the contract expires after 30 days from the day on which the Consumer acquires the possession of the ordered Product or on which a third party other than the carrier and indicated by the Customer acquires the possession of the ordered Product.

3. To use the right to withdraw from the contract, it is sufficient to inform the Seller about your decision to withdraw from the Sales Agreement by sending him a written statement (by letter to the Seller’s address) or by e-mail to the Store’s e-mail address of a declaration of withdrawal from the Agreement.

4. The consumer may formulate the declaration on his own or use the model declaration of withdrawal from the contract (return form) available at the end of this section, which will speed up the handling of the return.

5. In order to meet the deadline for withdrawal from the contract, it is enough for the Consumer to send information regarding the exercise of the Consumer’s right to withdraw from the contract before the deadline for withdrawal from the contract indicated in paragraph 1. 1.

6. The return of the purchased Products should take place immediately, not later than within 14 days from the date of the Consumer’s submission of a declaration of withdrawal from the sales contract. The purchased Product should be returned to the Seller’s address.

7. Withdrawal from the Sales Agreement may also take place in such a way that the Consumer sends back the purchased product at his own expense, along with providing the information indicated in the completed withdrawal form (return form), which he received together with the purchased product or the form constituting Annex No. 1 to these Regulations, to the Seller’s address within 30 days from the date the Consumer or a third party other than the carrier indicated by the Customer came into possession of the Product. To meet the deadline, it is sufficient to send it before the expiry of the above-mentioned deadline. deadline.

8. The returned Product should be returned in the condition in which it was issued and may not bear traces of use indicating its use beyond the scope necessary to establish the nature of the Product, its features and functioning. If the Product is used in a way that exceeds this scope, the Consumer is liable for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

9. In the event of withdrawal from the Sales Agreement, it is considered void.

10. The Seller shall promptly, but not later than within 14 days from the date on which the Consumer withdrew from the contract and provided the Seller with the information, refund the payments made by him.

11. The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer agrees to a different method of return, and this method will not involve the Consumer at any cost. The Seller may withhold the reimbursement of payments received from the Consumer until the item is returned or the Consumer provides proof of its return, depending on which event occurs first.

12. Some Products are not covered by the right to withdraw from the contract without giving any reason (possibility of return). This applies to contracts indicated in detail in art. 38 of the Act of May 30, 2014. on consumer rights, including, among others, the following product categories:
a) Products delivered in sealed packaging that cannot be returned after opening for health protection or hygiene reasons, if the packaging has been opened after delivery;
b) Products which after delivery, due to their nature, are inseparably mixed with other things;
c) Products that spoil quickly or have a short shelf-life;
d) Digital products that are not delivered on a tangible medium.

13. The consumer is responsible for reducing the value of the purchased Product, if he used it in a way that went beyond what is necessary to establish its nature, characteristics and functioning. In this case, the Seller will refund the lower amount for the purchased Product.

14. The provisions contained in this paragraph (§8 terms and conditions) also apply to Customers who are natural persons running a business, who conclude a Sales Agreement with the Seller or any other contract concluded on the basis of the Regulations, directly related to their business, when the content of This agreement shows that it does not have a professional nature for the client, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.

Template of the withdrawal form from the Sales Agreement in the ebiton24 (kindaj) Online Store:
In the event of a decision to withdraw from the Sales Agreement in the ebiton24 (kindaj) Online Store, the Consumer may use the following declaration of withdrawal from the contract:

– Addressee: Ebiton24 Spółka z ograniczoną odpowiedzialnością (address: ul. Nowowiejska 36A, 32-  660 Gorzów, Chełmek),
– I, hereby inform about my withdrawal from the Sales Agreement for the following items ________
– The date of conclusion of the contract _____________ /date of receipt ______________
– Order number or billing document number (fiscal receipt or invoice) __________________________
– Consumer’s first and last name
– Consumer’s address
– Consumer’s signature (only if the form is sent in paper version)
– Date

and sending it to us at the following address: Ebiton24 Spółka z ograniczoną odpowiedzialnością (address: ul. Nowowiejska 36A, 32-660 Gorzów, post office Chełmek), or by e-mail to the following address:  formularz

1. Products sold in the Store may be covered by the manufacturer’s or distributor’s warranty. The Seller does not provide an additional warranty for the Products.

2. In the case of products for which the manufacturer or distributor has granted a warranty, the Customer may complain about a product with defects:
a) using the rights resulting from the warranty granted – in this case, the Customer complains about the product through the Seller or directly to the guarantor (entity granting the guarantee), in accordance with the information contained in the warranty card.
b) using the Consumer’s rights due to non-compliance of the Product with the contract – in this case, a complaint should be submitted in accordance with the provisions contained in §10 of the Regulations.

3. The use of the warranty rights does not limit the Customer’s rights to the Consumer’s complaint regarding the compliance of the Product with the contract.

4. The Seller is liable to the Consumer under the warranty for defects in the Product on the terms set out in the Civil Code. The Seller excludes its liability under the warranty for defects to Customers who are not Consumers. However, this only does not apply to Customers who are natural persons conducting business activities, who conclude a Sales Agreement with the Seller or any other agreement concluded on the basis of the Terms & Conditions, directly related to their business activity, when the content of this agreement shows that it does not have The Customer’s professional nature, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.

5. Regardless of the basis, if the Product has a defect, a complaint can be submitted electronically via e-mail: form or by post to the following address: ebiton24 Spółka z ograniczoną odpowiedzialnością (address: ul. Nowowiejska 36A, 32-660 Gorzów, Chełmek post office).

6. If the data or information provided in the complaint need to be supplemented, before considering the complaint, the Seller asks the complainant to supplement it in the indicated scope.

7. The customer who submits a complaint is obliged to deliver the defective goods at the Seller’s expense to the Seller’s postal address: ebiton24 Spółka z ograniczoną odpowiedzialnością with its registered office in Gorzów (address: ul. Nowowiejska 36A, 32-660 Gorzów, Chełmek post office).

8. The customer may submit a complaint to the Seller in connection with the use of services provided electronically, in particular irregularities related to the functioning of the Store. The seller recognizes the complaint immediately, no later than within 14 days or at a different date, about which he will inform the customer. The Seller will make every effort to remove any irregularities as soon as possible

1. In the event of non-compliance of the Product with the contract, the Customer who is a consumer is entitled to the rights resulting from the currently applicable provisions of law.

2. The product is compliant with the contract if, in particular, its:

a) description, type, quantity, quality, completeness and functionality, and in relation to Products with digital elements – also compatibility, interoperability and availability of updates;
b) suitability for a specific purpose for which it is needed by the Customer who is a consumer, of which he notified the entrepreneur at the latest at the time of concluding the contract and which the entrepreneur accepted.

3. In addition, in order for the Product to be considered compliant with the contract, it must:
a) be fit for the purposes for which a Product of this type is usually used, taking into account applicable laws, technical standards or good practices;
b) be present in such quantity and have such features, including durability and safety, and in relation to Products with digital elements – also functionality and compatibility, which are typical for a Product of this type and which the consumer can reasonably expect, taking into account the nature of the Product, and public assurance provided by the entrepreneur, his legal predecessors or persons acting on their behalf, in particular in advertising or on the label, unless the Seller proves that:
1) did not know about the given public assurance and, judging reasonably, could not have known about it,
2) prior to the conclusion of the contract, the public assurance was rectified in accordance with the conditions and form in which the public assurance was made, or in a comparable manner,
3) the public assurance had no influence on the consumer’s decision to conclude the contract;

c) be supplied with packaging, accessories and instructions that the consumer can reasonably expect to be provided;

d) be of the same quality as the sample or model that the trader made available to the consumer prior to the conclusion of the contract and correspond to the description of such sample or model.

4. The Seller shall be liable to the Consumer for the non-compliance of the Product with the Sales Agreement existing at the time of its delivery and revealed within two years from that moment, unless the expiry date for a given Product is longer than the indicated period of two years. It is presumed that the lack of conformity of the Product with the contract, which was revealed before the expiry of two years from the moment of delivery of the Product, existed at the time of its delivery, unless it is proven otherwise or the presumption cannot be reconciled with the specificity of the Product or the nature of the lack of conformity of the Product with the contract . The Seller cannot invoke the expiration of the deadline to determine the non-conformity of the Product with the contract, if this lack has been fraudulently concealed.

5. The Seller is not responsible for the lack of compliance of the Product with the contract in the scope indicated in paragraph 2 and 3, if the Consumer has been clearly informed at the latest at the time of concluding the contract that a specific feature of the Product deviates from the requirements of compliance with the contract set out in paragraph 2 or 3 and clearly and separately accepted the lack of a specific feature of the Product.

6. The Seller is liable for the lack of conformity of the Product with the contract resulting from its improper installation, if:
a) it was carried out by the Seller or under his responsibility;
b) improper installation carried out by the Consumer resulted from errors in the instructions provided by the Seller or a third party referred to in art. 6 sec. 2 of the Act of May 30, 2014 on consumer rights.

7. If the Product is inconsistent with the contract, the Consumer has the right to: demand repair or replacement of the Product with a defect-free one, with the proviso that the Seller may repair it when the Consumer demands replacement, if bringing the Product into conformity with the contract in a manner chosen by consumer is impossible or would require excessive costs. The Seller may refuse to bring the Product into compliance with the Sales Agreement if repair and replacement are impossible or would require excessive costs for the Seller.

8. The Seller shall repair or replace within a reasonable time from the moment the Seller was informed by the Consumer about the lack of compliance with the contract and without excessive inconvenience to the Consumer, taking into account the specificity of the Product and the purpose for which the Consumer purchased it. The costs of repair or replacement, including in particular the costs of postage, transport, labor and materials, shall be covered by the Seller.

9. The consumer is obliged to make the Product subject to repair or replacement available to the Seller. The Seller collects the Product from the Consumer at his own expense.

10. If the Product was installed before its non-compliance with the contract was revealed, the Seller disassembles the Product and re-assembles it after repair or replacement, or has these activities performed at its own expense.

11. The consumer is not obliged to pay for the ordinary use of the Product, which was subsequently replaced.

12. If the Product is inconsistent with the contract, the Consumer may submit a statement of price reduction or withdrawal from the contract when:
a) The Seller refused to bring the Product into compliance with the contract in accordance with section 7.
b) The Seller has not brought the Product into compliance with the contract in accordance with section 8-10.
c) the non-compliance of the Product with the contract continues, even though the Seller has tried to bring the Product into compliance with the contract;
d) the lack of conformity of the Product with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior use of the protection measures specified in section 7.
e) it is clear from the Seller’s statement or circumstances that he will not bring the Product into compliance with the contract within a reasonable time or without undue inconvenience to the Consumer.

13. The reduced price must be in such proportion to the price resulting from the contract, in which the value of the Product not in accordance with the contract remains to the value of the Product in accordance with the contract.

14. The Seller is obliged to return to the Consumer the amounts due as a result of exercising the right to reduce the price immediately, not later than within 14 days from the date of receipt of the Consumer’s statement on the price reduction.

15. The consumer may not withdraw from the contract if the lack of compliance of the Product with the contract is insignificant. It is presumed that the lack of conformity of the Product with the contract is significant.

16. If the lack of conformity with the contract concerns only some Products delivered under the contract, the Consumer is entitled to withdraw from the contract only in relation to these Products, as well as in relation to other Products purchased by the Consumer together with non-conforming Products, if it is impossible to reasonably expect the Consumer to agree to keep only Products that comply with the contract.

17. In the event of withdrawal from the contract, the Consumer is immediately obliged to return the Product to the Seller at his expense. The Seller is obliged to return the price to the Consumer immediately, not later than within 14 days from the date of receipt of the Product or proof of its return.

18. The Seller shall refund the price using the same method of payment as used by the Consumer, unless the Consumer expressly agreed to a different method of return, which does not involve any costs for him.

19. The consumer may refrain from paying the price until the Seller fulfills the obligations arising from paragraph 7-18. 7-18.

20. The provisions of this paragraph (§10 Seller’s liability for the compliance of the item with the Sales Agreement) also apply to Customers who are natural persons concluding contracts related to their business activity, when the content of this contract shows that it is not of a professional nature for them, resulting from in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.

21. Additional information on the method of returning the advertised Goods and submitting complaints about Products can be obtained after sending an inquiry to the Seller using the contact form available on the Store’s website in the “contact” tab.

1. Unless the Parties have agreed otherwise, the Seller provides the Consumer with Digital Content delivered on an intangible medium immediately after the conclusion of the contract.

2. Digital content delivered on an intangible medium is delivered when the Digital Content or the means that allows access to it have been made available to the Consumer in a way that allows its reproduction on a physical or virtual device, according to the Consumer’s own choice.

3. If the Seller fails to deliver the Digital Content immediately or within an additional period expressly agreed by the parties, the Consumer may withdraw from the Sales Agreement.

4. The Consumer may withdraw from the Sales Agreement without calling for the delivery of Digital Content delivered on an intangible medium, if:
a) it is clear from the Seller’s statement or circumstances that he will not deliver the Digital Content or
b) the Consumer and the Seller have agreed or the circumstances of the conclusion of the Sales Agreement clearly show that the specified date of delivery of the Digital Content was of significant importance to the Consumer, and the Seller did not deliver them within this period.

5. The Seller bears the burden of proof of delivery of the Digital Content.

6. In the event of withdrawal by the Consumer from the Sales Agreement, the provisions of para. 25-28 of the Regulations shall apply accordingly.

7. The digital content is compliant with the Sales Agreement, if in particular its:
a) description, type, quantity, quality, completeness, functionality, compatibility, interoperability and availability of technical support and updates;
b) suitability for a specific purpose for which the Consumer needs them, about which the Consumer notified the entrepreneur at the latest at the time of concluding the contract and which the Seller accepted.

8. In addition, for the Digital Content to be considered compliant with the Sales Agreement, it must:
a) be fit for the purposes for which that type of digital content is normally used, taking into account applicable laws, technical standards or good practices;
b) occur in such quantity and have such features, including functionality, compatibility, availability, continuity and security, which are typical for digital content of this type and which the Consumer can reasonably expect, taking into account the nature of the digital content and public assurances made by the Seller , its legal predecessors or persons acting on its behalf, in particular in advertising or on the label, unless the Seller proves that:
1) did not know about the given public assurance and, judging reasonably, could not have known about it,
2) prior to the conclusion of the contract, the public assurance was rectified in accordance with the conditions and form in which the public assurance was made, or in a comparable manner,
3) the public assurance did not affect the Consumer’s decision to conclude the Sales Agreement;
c) be supplied with accessories and instructions that the Consumer may reasonably expect to be provided;
d) be consistent with the trial version or announcement that was made available to the Consumer by the Seller before the conclusion of the Sales Agreement.

9. The consumer is informed about updates, including security updates, necessary to maintain compliance of the Digital Content with the Sales Agreement and receives them for:
a) for the delivery of Digital Content specified in the contract on the basis of which the delivery takes place on a continuous basis, or
b) reasonably expected by the Consumer, taking into account the type of digital content and the purpose for which they are used, as well as the circumstances and nature of the contract, if the Sales Agreement provides for the delivery of digital content once or in parts.

10. If the Consumer fails to install the update within a reasonable time in accordance with §11 para. 9 of the Regulations, the Seller shall not be liable for the lack of compliance of the Digital Content with the Sales Agreement resulting solely from the lack of updates, if:

a) the consumer has been informed about the update and the consequences of not installing it;
b) failure to install or improper installation of the update did not result from errors in the installation instructions provided by the Seller.

11. The Seller is not responsible for the lack of compliance of the Digital Content with the Sales Agreement to the extent referred to in §11 section 8 and 9 of the Regulations, if the Consumer, no later than at the time of concluding the Sales Agreement, was clearly informed that a specific feature of the Digital Content deviates from the requirements of compliance with the Sales Agreement set out in §11 para. 8 and 9 of the Regulations, and explicitly and separately accepted the lack of a specific feature of the Digital Content.

12. The digital content is delivered by the Seller in the version about which the Consumer is informed before concluding the Sales Agreement.

13. For the integration of Digital Content, i.e. the connection of Digital Content with elements of the Consumer’s digital environment and their inclusion in these elements in order to ensure compliance with the Sales Agreement, § 10 para. 6 of the Regulations.

14. The Seller is liable to the Consumer for the lack of compliance with the Sales Agreement of Digital Content delivered once or in parts, which existed at the time of their delivery and became apparent within two years from that moment. It is presumed that the lack of compliance of the Digital Content with the Sales Agreement, which became apparent within one year from the delivery of the Digital Content, existed at the time of their delivery.

15. The Seller may not invoke the expiry of the deadline to determine the non-compliance of the Digital Content with the Sales Agreement, if this lack has been fraudulently concealed.

16. The Seller shall be liable to the Consumer for non-compliance with the Contract of Sale of Digital Content delivered continuously, which occurred or became apparent at the time when, in accordance with the Contract of Sale, they were to be delivered. It is presumed that the lack of compliance of the Digital Content with the Sales Agreement occurred at that time, if it became apparent at that time.

17. The Seller shall be liable to the Consumer for non-compliance of the Digital Content with the contract in the scope regulated in §11 section 9 of the Regulations, which occurred at the time specified in this point.

18. The presumptions indicated in §11 section section 15-16 of the Regulations do not apply if:
a) the Consumer’s digital environment is not compatible with the technical requirements of which the Seller informed him in a clear and understandable manner before concluding the Sales Agreement;
b) The Consumer, informed in a clear and understandable way before concluding the Sales Agreement about the obligation to cooperate with the Seller, to a reasonable extent and using the least onerous technical means, in order to determine whether the lack of compliance of the Digital Content with the Sales Agreement in a timely manner results from characteristics of the Consumer’s digital environment, does not perform this obligation.

19. If the Digital Content is inconsistent with the Sales Agreement, the Consumer may demand that it be brought into compliance with the Sales Agreement. The Seller may refuse to bring the Digital Content into compliance with the Sales Agreement, if bringing the Digital Content into compliance with the Sales Agreement is impossible or would require excessive costs for the Seller. When assessing the excess of costs for the Seller, all circumstances of the case are taken into account, in particular the importance of the lack of compliance of the Digital Content with the contract and the value of the Digital Content in accordance with the Sales Agreement.

20. The Seller brings the Digital Content into compliance with the Sales Agreement within a reasonable time from the moment when the Seller was informed by the Consumer about the lack of compliance with the Sales Agreement, and without undue inconvenience to the Consumer, taking into account their nature and the purpose for which they are used. The costs of bringing the Digital Content into compliance with the Sales Agreement are borne by the Seller.

21. If the Digital Content is inconsistent with the Sales Agreement, the Consumer may submit a statement of price reduction or withdrawal from the contract when:
a) bringing the Digital Content into compliance with the Sales Agreement is impossible or requires excessive costs;
b) the Seller has not brought the Digital Content into compliance with the Sales Agreement;
c) the lack of compliance of the Digital Content with the Sales Agreement continues, even though the Seller has tried to bring the Digital Content into compliance with the Sales Agreement;
d) the lack of compliance of the Digital Content with the Sales Agreement is significant enough to justify a price reduction or withdrawal from the Sales Agreement without first using the protection measure specified in §11 section 19-20 of the Regulations;
e) it is clear from the Seller’s statement or circumstances that he will not bring the Digital Content into compliance with the Sales Agreement within a reasonable time or without undue inconvenience to the Consumer.

22. The reduced price must be in such proportion to the price resulting from the Sales Agreement, in which the value of the Digital Content inconsistent with the Sales Agreement remains to the value of the Digital Content in accordance with the Sales Agreement. If the Sales Agreement states that the Digital Content is delivered in parts or continuously, the price reduction should take into account the time during which the Digital Content remained inconsistent with the Sales Agreement.

23. The Seller may not accept the Consumer’s declaration of withdrawal from the Sales Agreement if it proves that the lack of compliance of the Digital Content provided in exchange for payment of the price with the Sales Agreement is irrelevant.

24. The contract for the sale of Digital Content concluded by the Seller does not cover the Consumer’s activities consisting in providing the Seller with or producing other content by the Consumer.

25. The Seller may demand the return of the tangible medium on which the Digital Content was delivered within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the Sales Agreement. The consumer returns the carrier immediately and at the expense of the Seller.

26. The Seller is not entitled to demand payment for the time when the Digital Content was inconsistent with the Sales Agreement, even if the Consumer actually used them before withdrawing from the contract.

27. The Seller is obliged to return the price only in the part corresponding to the Digital Content that is inconsistent with the Sales Agreement and the Digital Content that the obligation to deliver has ceased as a result of withdrawing from the Sales Agreement.

28. The Seller is obliged to return to the Consumer the price due as a result of exercising the right to withdraw from the Sales Agreement or reduce the price immediately, no later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the Sales Agreement or price reduction. The Seller shall refund the price using the same method of payment as used by the Consumer, unless the Consumer expressly agreed to a different method of return, which does not involve any costs for him.

29. The Seller may change the Digital Content that is not necessary to maintain its compliance with the Sales Agreement, only if the Sales Agreement so provides and only for justified reasons indicated in the Sales Agreement. However, the Seller cannot change the Digital Content delivered in a one-time manner. The introduction of the change may not involve any costs on the part of the Consumer. The Seller is obliged to inform the Consumer in a clear and understandable way about the change.

30. If the change referred to in § 11 sec. 29 of the Regulations, significantly and negatively affects the Consumer’s access to or use of the Digital Content, the Seller is obliged to inform the Consumer in advance on a durable medium about the properties and date of making this change and the right referred to in § 11 para. 29 of the Regulations. In this case, the Consumer may terminate the Sales Agreement without observing the notice period within 30 days from the date of making the change or informing about this change, if the notification took place later than this change. Provisions of § 11 sec. 25-29 of the Regulations shall apply accordingly.

31. The Consumer may not terminate the Sales Agreement if the Seller has provided the Consumer with the right to keep, without additional costs, the Digital Content in accordance with the Sales Agreement, unchanged.

32. Provisions of § 11 sec. 1-30 of the Regulations also apply to the Customer referred to in §8 sec. 15 of the Regulations.

33. Used in § 11 sec. 1-30 of the Regulations, the term Sales Agreement applies to those Sales Agreements the subject of which is the delivery of Digital Content.

1. The consumer may also use extrajudicial means of dealing with complaints and pursuing claims.

2. The possibility of using the available extrajudicial means of dealing with complaints and redress is possible after the completion of the complaint procedure and is voluntary, i.e. both parties must agree to the proceedings. The Seller agrees to participate in the out-of-court dispute resolution procedure with Consumers.

3. Detailed information on extrajudicial methods of dealing with complaints and redress, as well as the rules of access to these procedures are available at the addresses indicated below
– www.uokik.gov.pl/spory_konsumenckie
– www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich
– www.uokik.gov.pl/wazne_adresy , www.uokik.gov.pl/sprawy_indywidualne
– www.konsument.gov.pl/eck-w-europie

4. The Trade Inspection is the entity competent to conduct proceedings regarding out-of-court settlement of consumer disputes in the field of cases for which no specialized entity has been established. Proceedings for out-of-court settlement of a consumer dispute are initiated upon a request submitted to the provincial inspector of the Trade Inspection competent for the place of business activity by the entrepreneur, which in the case of the Seller is the Małopolska Provincial Inspector of Trade Inspection in Krakow. (http://www.krakow.wiih.gov.pl)

5. The consumer, in accordance with the Regulation of the European Parliament and of the Council (EU) No. 524/2013 21th of May 2013 r. on the online system for resolving consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes), may use the platform of the online system for resolving consumer disputes, which is located at http ://ec.europa.eu/consumers/odr.

The ODR platform is a free online tool for solving problems related to online purchases. The consumer can use it to contact the seller in order to directly resolve the problem or agree on the choice of an out-of-court dispute resolution body.

At this point, the Store reminds you of its e-mail address for correspondence –  formularz

1. The Seller is the administrator of the Customers’ personal data.

2. Providing personal data marked as mandatory is voluntary, but necessary in order to place, execute and service the Order, register in the Store and use some Electronic Services in the Online Store. Providing personal data not marked as obligatory is voluntary and does not affect the possibility of placing, implementing and handling the Order.

3. Detailed information on the processing of personal data and cookies can be found in the “privacy policy” tab available on the Store’s website.

1. These Regulations are available at any time on the Store’s website.

2. In matters not covered by the provisions of these Terms & Conditions, the relevant provisions of civil law shall apply, including provisions regulating the rights and obligations of consumers.

3. For any possible disputes arising from the Sales Agreement concluded between the Seller and the Customer who is not a Consumer and the Customer referred to in §8. 14 of the Terms & Conditions, the competent court will be the common court competent for the place of business of the Seller.

4. For any possible disputes of the results with the selling prices concluded between the Seller and the Customer being a Consumer, submitted to the verified court in accordance with the versions of compliance with the versions of the local common court.

5. All rights (including copyrights) to the Store’s website, available patterns, documents (including forms), photos, logos belong exclusively to the Seller or entities cooperating with it.

6. The Seller reserves the right to amend these Terms & Conditions. All Orders accepted by the Seller for execution before the effective date of the new Regulations are implemented on the basis of the existing Regulations (ie Regulations that were in force at the time of concluding the Sales Agreement). The amended Regulations enter into force within 14 days from the date of its publication on the Store’s Website.

7. The applicable law, which is the basis for the relationship between the Seller and the Consumer, is Polish law.

8. These regulations were published on February 10, 2023.